Save 30%
WHEN YOU SUBSCRIBE
LEARN MORE
logo
search

HOW CAN WE HELP YOU?

TRACK MY ORDER

FREQUENTLY ASKED QUESTIONS

Delivery

  • iconHow Long Will It Take To Ship?

    We process all orders within 12 hours of receiving and most orders are delivered within 3-5 business days.

  • iconHow Do I Update My Shipping Address?

    Once an order is shipped, the shipping address cannot be changed. You may contact us at contact@cel.md to update your address for any future shipments or if your order has not been shipped yet.

  • iconHow Can I Track My Order?

    For every order placed we send out a shipping confirmation email with tracking details. If you have not received this email within 3 days of placing an order please contact us at contact@cel.md.

  • iconWhat Are My Delivery Options?

    We offer free shipping to all of our customers in the USA, UK and Australia on every single order! Furthermore, every subscription order is also free every single time.

  • iconWhat Couriers Do You Use?

    We use a variety of reputable courier services, namely: DHL, USPS and Royal Mail in the UK.

  • iconCan I Instruct My Courier to Leave My Order In a Safe Place?

    Unfortunately, you are not able to instruct the courier where to leave your delivery. However, should they need to leave it in a safe place, they will always choose the most appropriate course of action.

  • iconDo I Need To Sign for My Orders?

    You will not need to sign for your orders from us!

  • iconI Need to Update My Billing/Shipping Information. How Can I do It?

    Please contact us at contact@cel.md or below contact number to update your billing information linked to your account.

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

  • iconWhat Happens If My Order is Lost In Transit?

    Please contact us at contact@cel.md or one of the following numbers.

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

    with your order confirmation number letting us know that your order has not arrived. We will work together with you to correct any problems.

subscription

  • iconWhen Will I Be Billed?

    You’ll be billed for your first month with your initial purchase. Starting with your second month, you’ll fall on our regular billing and shipping cycles. You will be billed the same day every month, according to your initial purchase.

  • iconHow does Your Subscription service Works?

    A subscription is the best way to experience Cel and all of our great products! As a subscription customer, all products are available at a discounted price, you will receive regular free gifts, and much more!

  • iconCan I change My Delivery Frequency?

    Yes! We are currently building out the functionality to manage subscriptions. In the meantime, please contact us at contact@cel.md or call us on one of the following numbers

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

    if you wish to change the frequency of delivery.

  • iconOn what day will be Billed for Subscription?

    Your subscription charge date will depend upon the date on which your subscription purchase was made. We will always endeavor to take payment on the same day each month.

  • iconHow Can Cancel My Subscription?

    You may cancel your subscription at any time by emailing contact@cel.md or calling us on one of the following numbers

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

returns & refunds

  • iconAm I able to return an order for a refund?

    We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.

    At Cel, we offer a 30 day return policy to our customers. If more than 30 days have passed since your purchase, we unfortunately can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened and returned within the 30 day window indicated above. 

    If you need to initiate a return, please do so here: https://cel.md/pages/contact-us

  • iconCan I return an item in my subscription order, or all items in a subscription order, for a refund?

    Yes, you can! If you would like to return or exchange an item, or all of the items in a subscription order then you can do so within 30 days of receiving said order. All items in your order must be in the same condition that you received them in, all items must therefore be sealed and unopened.

    To complete a return on your subscription order, all you need to do is go to this page  https://cel.md/pages/contact-us to submit your return request, and a customer service agent will contact you within 24-48 hours to follow-up and process your return.

  • iconCan I exchange an item for another item?

    If your product is faulty then we will happily provide an exchange for you. If you want a different product then you can return it to us unused within 30 days for a full refund and then place another order.

order

  • iconI Haven't Received an Order Confirmation Email, What Should I Do?

    It is possible that the email entered was spelled incorrectly, or the order did not go through. Please contact us at contact@cel.md or one of the following numbers

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

  • iconIf my item is delivered to me damaged, with a broken seal, or otherwise in a poor condition, am I able to exchange this item?

    Firstly, if your item is damaged or not in an acceptable condition when it gets to you then we sincerely apologize. We would be happy to exchange your damaged item for you. All we would need for you to do is to fill out the customer support form detailing the condition of the products they received, and our customer service agent will be in touch within 24-48 hours with a return label, and will then process an expedited replacement order for you.

  • iconThere was an item missing from my order, how can I get this item delivered?

    Firstly, if your item is damaged or not in an acceptable condition when it gets to you then we sincerely apologize. We would be happy to exchange your damaged item for you. All we would need for you to do is to fill out the customer support form detailing the condition of the products they received, and our customer service agent will be in touch within 24-48 hours with a return label, and will then process an expedited replacement order for you.

  • iconI received the wrong product(s) in my order, how do I conduct an exchange?

    We’re very sorry you have received the wrong product in your order. Please contact our customer service team by phone on one of the following numbers

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

    or via email contact@cel.md as soon as possible so that we can get the correct order out to you, along with a return label to send the unwanted product back to us. We apologize for the inconvenience.

  • iconI have not received my order but the tracker says it’s been delivered, what can I do?

    Firstly, we’re very sorry you still have not received your order. If you find that the delivery tracker is telling you your package has been delivered, please contact our customer service team by phone on one of the following numbers

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

    or via email contact@cel.md. We will investigate the situation and update you as soon as we’re able with information.

  • iconI ordered the wrong item by mistake, what can I do?

    Not to worry, just contact our customer service team by phone on one of the following numbers

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

    or via email contact@cel.md as soon as possible so that we can adjust your order or get the correct items out to you as soon as possible.

  • iconHow can I cancel or change my order?

    Not to worry, just contact our customer service team by phone on one of the following numbers

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

    or via email contact@cel.md as soon as possible so that we can adjust or cancel your order as soon as possible. If the order’s been fulfilled, you can refuse the delivery on arrival or request a return label from our customer service team, and your refund will be processed once we receive the returned order.

product

  • iconWhere are your products made?

    Most of our products are manufactured in the US as well as in the EU and PRC. We use different facilities to ensure that we provide you with the best products.

  • iconWhere can I find more information on the ingredients you use in your products?

    We use scientifically-optimised blends of ingredients, our formulas are paraben-free, sulfate-free, cruelty-free and hypoallergenic. In order to get more information about the ingredients used in each product please refer to individual product pages on our website.

  • iconWhere can I find the shelf/expiration dates?

    The expiration date can be found on either the label or the bottom of the container. It should be printed clearly. If you’re unable to find the date or it is not clear, please contact our customer service for more information.

  • iconWhere can I find How To Use Your products?

    The instructions can be found on the label and on our website. Select your required product, and you’ll be able to access the instruction on how to use the product.

  • iconCan you tell me more about the Stem Cells / where do you get your Stem Cells?

    The stem cells we use are derived from plants: Asparagus and Ginseng. We then extract their exosomes and use them as the perfect transport mechanism to penetrate the follicle and deliver our formula, unlike most products that simply sit on the hair and scalp

  • iconHow safe is this?

    We've specifically designed perfectly safe products using a unique combination of nature, science and patented technology. You can check out the full list of ingredients before use.

general

  • iconWhat is your privacy policy?

    You can find our most up to date privacy policy in the footer of any webpage, or directly by visiting https://www.cel.md/privacy/.

  • iconWhat are your terms and conditions?

    You can find our most up to date terms and conditions in the footer of any webpage, or directly by visiting https://www.cel.md/terms-conditions/.

  • iconWhich hours are your customer services open for?

    You can contact out customer service ON

    US: +1 702-935-7235: 11am-7:30pm EST time

    UK +44 20 3389 8367: 4pm-12:30am GMT

    AUS ++61288061235: 1am-9:30am AEST

    or email us at contact@cel.md. Alternatively, you can send us a Direct Message on our main Facebook page (https://www.facebook.com/celmdbeauty/) with your order # or email address so we can assist you properly. We hope to answer all customer questions within 24 hours.

Couldn’t Find The Answer To Your Question?

For More information

  • FAQ'S
  • Shipping & Returns
  • Privacy Statement
  • Terms & Conditions

© 2021 Cel

Terms of UseDisclaimer

Congrats! You’ve unlocked free shipping!

cart

My Cart

Total RRP Cost:

$0.00

Total Savings:

$0.00

Order Total:

$0.00

Recommended for you:

Secured and trusted checkout with: